You need to be comfortable promoting and educating on the benefits of a creative and directional advertising program as well as manage software. During these calls you are expected to thoroughly engage each customer in Houzz Pro, optimize their profile with creative improvements, and provide solutions to enhance program performance. Upon their “Graduation”, the professionals will be reassigned to a dedicated team of Client Success Managers to continue managing their account. Your job is to onboard each professional as quickly as possible, get them engaged and using our product, and set them up for success in the first 90 days of their program. Houzz is looking for talented Client Onboarding Specialists to join our team.Īs a Client Onboarding Specialist, you will be part of the support team for Houzz Professionals from across the U.S and Canada who have invested into our paid advertising and manage solution, Houzz Pro. Houzz is available in every country around the world with localized platforms in more than 10 countries across North America, Europe, Asia and Australia. Through Houzz, a community of more than 65 million homeowners and home design enthusiasts, find ideas, hire professionals, source products and access tools to update their homes from start to finish. In no event shall Closet Furnishings be liable for special, incidental or consequential damages.Houzz is the world’s leading platform for home remodeling and design, helping more than 2.5 million home professionals in over 100 categories to grow and manage their business. ![]() If not properly reserved installation will require to be rescheduled and be charged a $250 rescheduling fee.ĭamages – Closet Furnishings shall be liable for direct damages it causes. Service Elevators – All scheduling and reservations of Service or Freight elevators for the day of installation is responsibility of client. ![]() If not supplied, a $125 per hour labor rate will be charged for installing handles on-site. We will take necessary precautions with our cutting equipment to control and minimize the dust amounts.Ĭustomer Supplied Handles – Any Customer Supplied handles must be delivered to Closet Furnishings at least 7 days before scheduled installation. We measure and manufacture for the best possible fit, but some things are beyond our control.ĭue to customized nature of our systems, on-site cutting area will be required. It may be necessary to add shims to make the system level in these situations. Walls, ceilings and floors are often out of square and not level. If you wish to change your installation date, we require a minimum of 7 business days’ notice prior to your original date, or you will be charged a $250 rescheduling fee. Custom items may require additional lead times. Installation - Our current lead-time is 3-4 weeks from date of your deposit and approval of proposal. In the case of a manufacturer's backorder, Closet Furnishings will notify the client as soon as possible and could result in a delay in the scheduled installation date.Ĭloset Contents - All personal property is to be removed by the client prior to the arrival of our installation crew.Ĭancellation - Cancellation of any portion of this order after receipt by Closet Furnishings will incur cancellation charges up to and including forfeiture of your deposit and any additional cost of materials if such materials have been cut, customized, or ordered specifically for your order.Ĭustomized Orders – Orders that are customized or cut for a specific client’s use are not returnable and no cash nor credit will be given for the return of such orders or materials. Panels - Panels will have all holes drilled for maximum adjustability unless “selective borings” are requested and specified on the signed drawings.Ĭhange after signed Proposal - Changes made after you have approved the design and given a deposit will incur a change fee and may delay your installation date.īackorders - All of our products are custom produced and often require parts to be ordered. If a service call is required, 10% of the balance or $1,000, whichever is less, may be withheld pending the satisfactory completion of the service call.īacking - Systems do not include backing unless requested and specified on the signed drawings. ![]() Credit Card Payments – If your deposit is made by credit card, you authorize Simple Solutions to charge your credit card the amount due upon completion of installation.įinal Payment - Payment of the remaining balance is due upon installation.
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